All "no-shows" are charged at the full service rate. 

In the event of a "no-show" or less than 24 hour cancellation notice for a gift certificate, the entire amount of the gift certificate is forfeited. 

There is a 24 hour cancellation policy for all appointments.  This means if you cancel or change your appointment with less than 24 hours  notice you may be charged for that time.  While this is the part of my work that I like least, I do have to collect these fees. 

When you schedule an appointment we are in essence making a verbal contract for that time.  My responsibility as the therapist is to reserve the time solely for you and be present and focused on your needs.  Your part of the agreement is the responsibility for the payment of the therapist fees for that time period. 

When I have 24 hours notice that an appointment is going to be missed I may have enough time to call someone who may be waiting for help.  And, of course, the business expenses continue even if you choose not to show up for an appointment.  If there is no charge for missed appointments, it is possible that one could not stay in business at all.  This would mean you would not have access to the resources provided here for pain and stress relief.  It's really to our mutual benefit that this policy is in place.  

Needless to say, emergencies do arise and are understandable.  Situations that do not constitute an emergency are: you forgetting your appointment, your incorrect entry of the appointment into your electronic device, no child care, and no transportation, etc.  You get the idea.  Thanks for your understanding.